Delivery Policy

Click and Collect

Exotic Aquatics Belfast is proud to offer a click and collect service to help facilitate your buying experience, and to cut down on your waiting time in store.

Where possible, click and collect orders placed before 2pm will be available for same day collection. Orders placed after this time cannot be guaranteed to be available for same day collection. You will receive confirmation via text message or email when your order is ready to collect, depending on which preferred communication method you have chosen.

When collecting your order, please ensure to bring your order number or confirmation email with you. We will be unable to release a click and collect order without this information.

Aquarium Home Delivery (Northern Ireland Only)

Our aquariums can be delivered by our team to most locations throughout Northern Ireland, with some exceptions. At present, this is subject to our availability and cannot be booked online. Should you be unable to collect your aquarium yourself and need it to be delivered to you, please contact us on (028)90 790 006 to discuss your delivery requirements.

We will provide you with a quote and an estimated delivery date, however please note that in some circumstances we may need to amend your delivery date due to the needs of the business. In these instances we will contact you as soon as possible and arrange an alternative date with you.

Aquarium Home Delivery can be paid cash on delivery if required. We can also send out an invoice for delivery costs should you prefer to pay digitally.


We also offer shipping via Royal Mail and DPD throughout Northern Ireland and the Republic of Ireland, and to Mainland United Kingdom for dry goods not exceeding 30kg in weight when parceled. For orders placed before 2pm, we aim to dispatch your order the same or next working day, and delivered to you within 1 - 4 working days for the UK, and the Republic of Ireland. 

Our base postage costs are as follows:

Northern Ireland & Mainland UK:

Royal Mail Small Parcel (2 - 4 days delivery time) - £4.25
(max. parcel dimensions 45cm x 35cm x 16cm, and not exceeding 2kg parceled weight)

DPD Courier Delivery (1 - 3 days delivery time) - £9.99
(max. parcel dimensions: max girth (length + width + height): 230cm; max length: 100cm, and not exceeding 30kg in weight)

Please note: Delivery can be made to the majority of UK addresses, but excludes all P.O. box addresses, British Forces Post Offices (BFPO), Freight Forwarders, international addresses or The Channel Islands (GY, JE).

Time frames shown are subject to availability and cannot be guaranteed. We do not deliver on Saturdays, Sundays or Bank Holidays. 

Republic of Ireland:

DPD Courier Delivery (Next business day delivery aim) - £9.99
(max. parcel dimensions: max girth (length + width + height): 230cm; max length: 100cm, and not exceeding 30kg in weight)

** All RoI orders will be shipped via DPD's NI to RoI service, as this works out the best value of our currently available shipping options. **

Please note that we are unable to ship livestock. All livestock must be purchased in store. Thank you for your consideration.

In some instances beyond our control, such as adverse weather conditions, please allow up to 7 working days for delivery in the UK and Republic of Ireland. If an item(s) is/are out of stock you will be notified immediately and have the option to cancel (out of stock items are usually dispatched within 14 working days).

If your order has not been received within 21 days of the date of shipment, please reach out to us directly at, and we will offer you alternative products to the same value or a full refund.

Any damages/shortages must be reported to us by email within 24 hours of receipt of your delivery.